The rules for using our website and booking tours, transfers and other travel services with Gamarjoba Georgia.
These Terms and Conditions govern the use of the Gamarjoba Georgia website and the relationship between the Company and customers in connection with booking tours, transfers, and other travel services through the website.
The services are offered by Gamarjoba Georgia LLC (hereinafter referred to as the “Company”).
Legal Role of the Company:
The Company offers and organizes travel services for customers, including group and private tours, multi-day travel packages, transfers, and other travel-related services.
The Company is responsible for organizing the services it offers and that customers book, as well as fulfilling its obligations under these Terms and Conditions and applicable law.
The Company may engage tour guides, drivers, and other service providers in delivering its services.
By making a booking through the website, registering an account, or purchasing a service, the customer confirms that they have had the opportunity to review these Terms and Conditions.
If a customer makes a booking on behalf of other participants, the customer is responsible for the accuracy of the information provided and, where necessary, for informing the other participants of the applicable terms.
Acceptance of these Terms and Conditions does not limit any mandatory rights granted to customers under applicable law.
Confirmed bookings are subject to the terms provided to the customer at the time the contract was concluded, except where amendments are permitted by mutual agreement or applicable law.
The Company offers various travel services, including group and private tours, multi-day travel packages, transfers, and other travel-related services.
The specific content, itinerary, date, start and end times, price, included components, and other essential conditions of each service are determined by the relevant offer published on the Company's website or by the terms individually communicated to the customer.
Where third parties participate in providing a service, the customer will be informed of their role and the scope of the Company's responsibility before entering into the contract.
In the case of multi-day tours and combinations of several travel services, the Company complies with applicable legal requirements relating to package travel and linked travel arrangements, where such requirements apply to the particular offer.
The price of each service is determined in accordance with the conditions stated on the relevant service page or in an individual offer.
Before a booking is finally confirmed, the customer will be informed of the total amount payable, any predetermined additional costs, and the components included in or excluded from the service price.
Additional charges for services may be imposed only where the customer has been properly informed and, where required by law, has provided consent.
The price of a confirmed booking may be changed only in circumstances permitted by the contract and applicable law.
No additional charges that were not disclosed to the customer in advance may be imposed unless there is a legal basis for doing so.
Bookings can be made through the Company's website, email, WhatsApp, and official social media channels.
When purchasing a tour through the website, the booking is automatically confirmed once the purchase has been successfully processed. No additional confirmation from a Company representative is required.
Bookings received through other communication channels are considered confirmed only after the Company has confirmed them in writing or through the relevant communication channel.
Customers are required to provide accurate information necessary for booking and organizing the service.
After receiving a booking, a sales manager will contact the guest and, where necessary, assist with verifying and correcting booking information.
Before completing a booking, customers must verify the service name, date, time, number of participants, meeting location, total amount payable, and other essential conditions of the service.
Payments for services are made in Georgian Lari (GEL). Customers will be informed of the total amount payable and the applicable payment conditions before making a payment.
For group tours, payment may be made either in advance or on-site. However, the full service price must be paid before the tour begins.
For multi-day travel packages, the deposit amount and deadlines for paying the remaining balance are individually agreed upon with the sales manager and communicated to the customer in advance.
No additional service commission is added to the service price.
For online payments, the total amount payable must be displayed to the customer before the order is completed.
If a payment is deducted but the booking is not confirmed, the customer may contact the Company through the communication channels listed in the contact information. The Company will investigate the transaction and determine the refund of any amount due in accordance with applicable law and payment procedures.
Customers wishing to cancel a group tour must submit their cancellation request to the Company at least 24 hours before the scheduled tour departure time.
Cancellation requests may be submitted through the Company's website, email, WhatsApp, or social media channels.
The refundable amount and the financial consequences of cancellations made less than 24 hours before the tour begins are determined by the conditions approved in advance by the Company and disclosed to the customer before the booking is made.
Cancellation deadlines and financial conditions for private tours and multi-day travel packages are communicated to customers through individual offers or written communication before the booking is made.
In the event of a no-show, the booking will be cancelled. The refund of any prepaid amount and any potential financial consequences will be determined by the conditions disclosed in advance for the specific service.
If the Company cancels a confirmed tour, the customer will be offered the following options:
Alternative arrangements will only be made with the customer's consent.
Refunds are processed in accordance with applicable law and the relevant booking conditions. Nothing in this section limits the customer's statutory rights.
The Company will make reasonable efforts to provide services in accordance with the conditions described in the booking confirmation.
Heavy snowfall, road closures, adverse weather conditions, government restrictions, safety risks, or other operational circumstances may require changes to the itinerary, stops, or other service conditions.
In such circumstances, the Company will inform customers of any material changes and, where necessary, offer a reasonable alternative.
The Company remains responsible for the services it provides and for fulfilling its obligations under applicable law. The fact that weather and road conditions are beyond the Company's control does not, in itself, exclude the customer's statutory rights.
Where a change materially affects the booked service, the customer's rights will be determined in accordance with the relevant contract and applicable law.
Customers must provide accurate information, arrive at the designated meeting location on time, and follow reasonable safety instructions provided by the tour guide or service provider.
Customers must comply with applicable laws, local regulations, and reasonable requirements established to protect the safety of other participants.
Before making a booking, customers should review the service description, itinerary, level of physical activity, and recommendations regarding appropriate equipment or clothing.
In cases of late arrival or no-show, the consequences will be determined by the cancellation and no-show conditions disclosed in advance, subject to applicable legal restrictions.
If a participant's behavior poses a genuine safety risk or significantly interferes with the provision of the service, the Company may take measures proportionate to the risk. Termination of participation and any associated financial consequences will be determined in accordance with the contract and applicable law.
Children under the age of 5 are not permitted to participate in group tours. Customers must accurately provide the ages of participants when making a booking. Children's participation in private tours is subject to the conditions of the specific service.
Customers must inform the Company in advance of any special requirements that may materially affect the organization or safe provision of the service.
The Company will inform customers whether a particular request can be accommodated. A special request is not considered confirmed until the Company has explicitly confirmed its acceptance.
Health-related information or other special categories of personal data will be processed only to the extent necessary for a specific lawful purpose and in accordance with legally required safeguards.
Customers are responsible for assessing their ability to participate in a service before booking. Safety warnings or acknowledgments of risk do not exclude any liability that cannot legally be excluded.
The Company is responsible for fulfilling its obligations under the contract and applicable law, including the proper provision of the services it organizes.
The involvement of tour guides, drivers, or other service providers does not, in itself, exclude the Company's liability for obligations imposed on it by contract or applicable law.
These Terms and Conditions do not exclude or limit liability in circumstances where such exclusion or limitation is prohibited by law.
Any limitation of liability applies only to the extent permitted by law and does not deprive customers of mandatory rights arising from non-performance or improper performance of services.
Force majeure refers to exceptional circumstances beyond a party's control that could not reasonably have been prevented or overcome and that materially hinder the performance of services, in accordance with the criteria established by applicable law.
Depending on the specific circumstances, such events may include severe weather, natural disasters, serious public safety threats, government restrictions, armed conflict, or significant disruptions to transportation.
The Company will inform customers of any circumstances affecting the service as soon as reasonably possible.
Rescheduling, offering alternative services, cancellations, and refunds will be determined in accordance with the contract and applicable law. Force majeure does not automatically eliminate all obligations to refund payments received for services.
The Company processes personal data in accordance with its Privacy Policy and applicable personal data protection legislation.
The Privacy Policy explains the categories of personal data collected, purposes and legal bases for processing, categories of data recipients, data retention periods, international data transfers, and the rights of data subjects.
Where necessary, consent for using a customer's image for advertising purposes will be obtained separately and voluntarily.
Acceptance of these Terms and Conditions does not automatically constitute consent to personal data processing for other purposes that are not necessary for providing the service.
Customers may submit questions or complaints using the following contact details:
The Company begins reviewing complaints upon receipt and, where necessary, contacts the customer to request additional information.
Beginning the complaint review process does not mean that every complaint will be fully resolved on the same day. The Company will inform the customer about the progress and outcome of the complaint within a reasonable period.
The parties will, where possible, attempt to resolve disputes through negotiation. This does not limit the customer's right to apply to a competent authority or court.
The applicable law and jurisdiction will be determined in accordance with the relevant legal rules.
The Company may update these Terms and Conditions to reflect changes in its services, operational processes, technologies, or applicable legislation.
Updated Terms and Conditions will be published on the website with the effective date indicated. Customers will be notified of material changes where required by law or by an existing contractual relationship.
Unless otherwise permitted by law or agreed upon by the parties, amendments to these Terms and Conditions will not retroactively alter the conditions of previously confirmed bookings.
If any provision of these Terms and Conditions is found to be invalid, the remaining provisions will remain in effect to the extent permitted by law.
